Frequently asked questions

Answers to common questions from parents and students. If you cannot find what you need here, please contact us.

• How do I make an enquiry?

  We offer a bespoke service, carefully tailored to your child's Maths, English or Science requirements. By completing our quick phone-friendly enquiry form we will be able to confirm to you whether we think we will be able to provide you with the personalised learning support that your child needs.

• What if my child needs help in more than one subject, can you help me?

  We will advise you on how your child's learning could be structured across different subjects in a way that avoids putting too much pressure on the learner or could be detrimental to their learning.

• How quickly can we start after enquiring?

  Where a suitable tutor is available that can support the personalised needs of the learner, the process takes approximately 3-4 weeks. This includes review of your completed Online Enquiry Form, an online meeting with a Happy Students Happy Tutors representative to discuss your needs, Tutor suggestion email (including Biography) for your review and initial lesson.

• Do you offer group lessons as well as one-to-one?

  Should you require group lessons we can discuss this with your tutor to see if we can accommodate your requirements.

• Can we change tutors if it does not feel like the right fit?

  All of our tutor / student matches are personalised via a 20 minute consultation. On the rare occasion that you might feel that your tutor is not the right fit for your child, please do contact us directly to discuss an alternative arrangement.

• How secure is my data?

  Please see our Privacy Policy which explains what data we collect, how we collect data, how we process and how we store data. We are registered with the Information Commissioner's Office and use a secure portal, Tutor Cruncher for our data processing and client management. When you join us, you will receive a copy of our Privacy Policy along with your Student Handbook.

• What technology do we need at home?

  You will need access to a computer with internet connection and camera. When you join us we will ask you to create an account with our online portal to enable you to book lessons and communicate with your child's tutor.

• What set up should I have at home to support my child's digital learning?

  You should have a quiet room or area, with a desk, where your child can focus. The door should be open and an adult should be close by.

  Safeguarding

  Our safeguarding team stays up to date with safeguarding laws and guidance. Our safeguarding team support our staff to be able to safeguard those we have contact with.

  Our tutoring team undertake criminal background checks, enhanced DBS checks and we carry out additional checks if they have lived abroad in the last 5 years.

  We ensure that our tutors have annual safeguarding training and are fully aware of the process to report any concerns they may have.